This case is from an EU customer, the company works on bidding project for construction fields.
Twin Welding Hose (Oxygen and Acetylene)
Red & Blue
Inner diameter: 6mm+6mm
Ourer diameter: 13mm+13mm
Working pressure: 20bar
Burst pressure: 60bar
Lengths: 100m roll
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Customer ask for sample
Please advise with below samples delivery status ASAP (TOP URGENT). When we can expect sample for confirmation?
Twin hose Internal.Dia 6.0 mm orange X Internal Dia 4.8mm blue - 1.5 mtr. (Please advise with outside dia as well – Best quality and fast delivery required)
Colors must be same as required – big orange small blue !!! Same as on attached Photo.
Please check the outside diameter for the twin line hose as below.
6.0mm x13.0mm ( both lines)
No available Sample, suggest customer to place formal order directly
I searched in the warehouse carefully, there is no ready-made sample with same size for now. For the size 4.8mm+6mm, it usually need to be customized. We suggest to produce bulk order. Shall we discuss with the end user?
Order will be placed only after new samples confirmation. You can produce 100 mtr and provide sample from this roll. But please do it urgently. We have to provide sample asap. Please do your best. We are going to order 30 000 mtr and it will be continuisly ordered in future.
Waiting for sample delivery ASAP!!
explain mass production to customer
I understand your position.
To be honest, it is unworkable to produce only 100m. Due to the production process, we need to spend much raw materials one time. There will be much loss if produce small quantity, the normal MOQ is 3000m.
We both spent much effort for this project. Now, I'm really helpless.
Customer suggest to place sample order
Peter can we order 50 mtr. As sample for confirmation. Please understand my point. End user needs sample for confirmation first.
Sorry, but we should provide sample.
Speak with your team please. We have 30 000 mtr request and really don't want to lost this case dear.
Show our effort
I fully understand your point.
Actually, I discussed with production department 3 times, it is really unworkable to making 50mtr. For the twin line hose, it is extrusion process, we need to spend much raw materials one time, there will be too much wastage if manufacture small quantities. As your friend, I really want to help and get this case, but this is really out of my control.
However, I will try to find other solution.
Please check local market for required sizes, if you can provide sample with required sizes then we can show it as yours. Even color not important, just find twin hose with 6X4.8 mm sizes. Please do your best, as in other case we can lost this PO.
Sample sent out
Advise the lead time is much longer
No feedback, advise the raw material price may go up